T&C’s

General Terms and Conditions

  • The client is responsible to ensure all appropriate checks and due diligence is undertaken regarding their chosen business name. Any changes needed during or after the design process will be quoted before work continues. Coffee Cat Digital Blends will not be held liable for any errors or lack of due diligence. Client agrees to indemnify, hold harmless and defend Coffee Cat Digital Blends from any and all libel, copyright, and permission infringement action resulting from materials the client provides
  • Coffee Cat Digital Blends hereby declares that it reserves the right to choose its clients based on its own discretion. This decision is solely within their prerogative, and they are under no obligation to provide an explanation or justification for such choices.

  • All relevant information to be given upfront, Coffee Cat Digital Blends will not be held liable for any incorrect information given
  • After included revisions are used, an hourly rate of R475 will apply
  • Graphic design work requires a 50% non-refundable deposit required, balance within 72 hours of completion
  • Social media management is paid upfront
  • Packages and pricing are subject to change without prior notice
  • Interest will be charged on overdue accounts
  • Payments and deposits are non-refundable on all services
  • Micromanagement is not included in any fees, that is an additional fee of R475p/hr
  • Any content sent by the client must be checked for spelling and grammar errors
  • Stock images used unless clients send high-quality images – we do not accept any responsibility for copyright infringement for images from our clients

Logo Design:

  • All logo design includes 2 revisions on samples sent, thereafter an hourly rate of R475 will apply
  • Package to be completed within 6 weeks, thereafter an hourly rate of R475 will be charged
  • If more samples are requested, the client will be charged R800 per sample
  • The client must fill in the design questionnaire and send logo and colour samples before work will commence
  • Mock-ups are only included with the first samples sent, thereafter you will receive the logo only
  • If the client wants more mock-ups of the logo, they will be charged R280 per mock-up per logo
  • The client will receive the final logo in colour, and black and white, in png. and PDF format, along with basic branding information
  • 50% non-refundable deposit required balance within 72 hours of completion

Stationery Design:

  • Irrespective of design work, the client needs to send samples of what they have in mind
  • Package to be completed within 1 week, thereafter an hourly rate of R475 will be charged
  • All designs include two samples and two revisions
  • The email signature is static, we do not offer HTML email signatures
  • 50% non-refundable deposit required balance within 72 hours of completion

Brochure/Flyer/Pricelist/Menu Design:

  • Irrespective of design work, the client needs to send samples of what they have in mind
  • Package to be completed within 3 weeks, thereafter an hourly rate of R475 will be charged
  • All designs include two samples and two revisions
  • 50% non-refundable deposit required balance within 72 hours of completion

Presentation Design:

  • Client to send a full brief on what they have in mind
  • Presentation to be completed within 4 weeks, thereafter an hourly rate of R475 will be charged
  • Stock images used unless clients send high-quality images – we do not accept any responsibility for copyright infringement for images from our clients
  • Animation/transitions will be at Coffee Cat Digital Blends’ discretion but in line with the client’s brand
  • Minimum of 5 pages
  • 50% non-refundable deposit required balance within 72 hours of completion

Start-Up Business Packages:

  • All logo design includes 2 revisions on samples sent, thereafter an hourly rate of R475 will apply
  • Package to be completed within 6 weeks, thereafter an hourly rate of R475 will be charged.
  • If more samples are requested, the client will be charged R800 per sample
  • The client must fill in the design questionnaire and send logo and colour samples before work will commence
  • Mock-ups are only included with the first samples sent, thereafter you will receive the logo only. If the client wants more mock-ups of the logo, they will be charged R280 per mock-up per logo
  • The client will receive the final logo in colour, and black and white, in png. and PDF format, along with basic branding information
  • For package 2 & 3, the client must provide relevant information for social media platforms
  • Project to be completed within 6 weeks, thereafter, an hourly rate of R475 will apply.
  • 50% non-refundable deposit required balance within 72 hours of completion, unless payment place agreed up and contract signed

Social Media Management:

  • Month-to-month clients must inform Coffee Cat Digital Blends whether they will be continuing the following month by the 15th of the month, otherwise, it will be assumed that the client will continue, and the content will be created. If the client is late to notify, they will be liable to pay for work already done
  • Clients on contract: work must be completed within the contract timeframe. Coffee Cat Digital Blends will endeavour to do their best but if a client holds us back they are liable for payment and work to be completed within the timeframe
  • Micromanagement is not included in any fees, that is an additional fee of R475p/hr
  • 2 revisions included on content and images, thereafter the client will be charged R475ph
  • Pricing includes content, stock image, and scheduling
  • All content must be approved before scheduling
  • Group shares will be done on the same day, not over the week
  • Any special offers for the next month must be sent through by the 15th, otherwise, the client will be charged for the extra post
  • We can work to a budget or specific need if the set packages aren’t what you need
  • Full payment upfront, non-refundable